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New to BinaxPay? Learn the basics and set up your account.
12 articlesIndividual Accounts
Manage personal accounts, verification, profile, and everyday usage.
24 articlesBusiness Accounts
Business onboarding, team access, payouts, and account management.
28 articlesShop
Buying, orders, refunds, disputes, and store management.
18 articlesShipping
Shipping guides, roles, tracking, documents, and delivery support.
32 articlesMoney & Assets
Fiat, crypto, stablecoin deposits, withdrawals, and asset handling.
26 articlesPayments
Payments, transfers, settlements, and processing help.
21 articlesCards
Add, manage, and secure your virtual or physical cards.
17 articlesVerification & Security
KYC, 2FA, account security, and identity verification help.
20 articlesDevelopers
API docs, webhooks, integration resources, and developer help.
36 articlesTroubleshooting
Find solutions to common issues and error messages.
30 articles
Popular articles
Top support articles customers find useful.
Popular articles
How to verify your account
Step-by-step guide to complete your identity verification.
Recommended6 min readWhy is my transfer pending?
Common reasons for pending transfers and how to resolve them.
Popular5 min readHow payouts work for businesses
Understand payout schedules, fees, and settlement timelines.
Recommended7 min readCard declined: what to do
Steps to take when your card transaction is declined.
Popular4 min readHow to add a payment method
Add and manage your cards and bank accounts securely.
6 min read
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