Opening Account

What this screen does

The EU account setup card explains the account option available for an eligible EU-supported profile. It shows what the account may include, such as EU account access, card access where supported, payment and recipient features after activation, and statements or account documents. The recommended label helps the user understand that this is the most suitable account path for the current verified profile.

Expected user flow

• Review the included features, card access details, and available account actions.
• Select Open EU Bank Account + Card to submit the request.

Review the included features, card access details, and available account actions, then select Open EU Bank Account + Card to submit the request.

What this screen does

The terms modal shows the latest terms that apply to the EU account service. The user can scroll through the terms, review the applicable version, tick the confirmation checkbox, and accept the updated terms before continuing. This ensures the user accepts the correct terms for the EU account option.

Expected user flow

• Read the terms and review the applicable version.
• Confirm acceptance with the checkbox, then select Accept updated terms to continue.
• Select Cancel if the user does not want to proceed.

Read the terms, confirm acceptance with the checkbox, then select Accept updated terms to continue. Select Cancel if the user does not want to proceed.

What this screen does

The progress panel shows the request moving through account request submitted, verification review, account activation, and account details available. The selected product confirms that the user requested Open EU Bank Account + Card, while the status labels show what is complete, in progress, or waiting.

Expected user flow

• Review the request status and selected product.
• Return to the dashboard or refresh the status when needed.
• Contact support if help is needed.

Review the request status, return to the dashboard, refresh the status, or contact support if help is needed.

What this screen does

The UK account setup card explains the account option available for an eligible UK-supported profile. It can include UK account access, GBP account capabilities where supported, card access where supported, statements, and account documents. The card also explains what the user can do after activation, such as holding and managing the account, sending and receiving payments where supported, and downloading statements.

Expected user flow

• Review the UK account details and included features.
• Select Open UK Bank Account + Card to submit the account request.

Review the UK account details and select Open UK Bank Account + Card to submit the account request.

What this screen does

The terms modal shows the latest UK individual customer terms that apply to the selected account service. The user must review the current version, confirm that they have read and accepted the updated terms, and continue only after the acceptance checkbox is selected.

Expected user flow

• Scroll through the terms and review the current version.
• Tick the acceptance checkbox, then select Accept updated terms to continue.
• Select Cancel if the user does not want to proceed.

Scroll through the terms, tick the acceptance checkbox, then select Accept updated terms to continue. Select Cancel if the user does not want to proceed.

What this screen does

The progress panel confirms the UK bank account request and shows the selected product as Open UK Bank Account + Card. The first step is complete, verification review is in progress, and account activation and account details remain waiting until the required checks are complete.

Expected user flow

• Track the request status and selected product.
• Refresh the status when needed or return to the dashboard.
• Contact support if help is needed.

Track the request status, refresh the status when needed, return to the dashboard, or contact support if help is needed.

What this screen does

The international account option focuses on account access where supported, payments and recipients where supported, and statements or account documents. It also clearly explains that physical and virtual cards are not included for this option. This helps users understand that they may still move forward with account access even when card access is not available.

Expected user flow

• Review what is included and what is not included for this option.
• Select Open International Bank Account to submit the request.

Review what is included and what is not included, then select Open International Bank Account to submit the request.

What this screen does

The progress panel confirms that the selected product is Open International Bank Account. It shows that the account request has been submitted, verification review is in progress, and later steps are waiting until the request moves forward.

Expected user flow

• Review the progress tracker and selected product.
• View the dashboard or refresh the request status when needed.
• Contact support if help is needed.

View the dashboard, refresh the request status, or contact support if help is needed.